Terms of service

1. The service

RetryPilot connects to your Stripe account with your authorisation and, on your behalf, retries failed subscription invoices, sends payment recovery emails to the customers those invoices belong to, hosts a page where those customers can update their card, and reports on the outcome.

2. Your account

• You must be at least 18 and able to enter a binding contract.
• You are responsible for keeping your login credentials secure and for everything done through your account.
• You must have the legal right to authorise us to access the Stripe account you connect, and to contact the customers in it.

3. Your responsibilities as sender

Recovery emails are sent on your instruction, about your billing relationship with your customer. You confirm that you have a lawful basis to contact them about a failed payment, and that doing so complies with the law that applies to you. You remain the data controller for your customers' data.

4. Fees and billing

• The free plan allows up to 3 concurrent active recovery campaigns and costs nothing.
• Paid plans are billed monthly in advance through Stripe and are banded by your own monthly recurring revenue, measured from your connected Stripe account: Pro $49 (up to $50k MRR), Scale $99 (up to $150k), and Growth $199 (up to $400k). Your MRR band never depends on how much we recover for you, and we never take a percentage of recovered revenue. The founding Pro price stays at $49 for as long as your subscription remains active without interruption.
• You can cancel at any time from the Stripe billing portal linked in your dashboard. Cancellation takes effect at the end of the current billing period. We do not pro-rate partial months.
• We do not take a percentage of recovered revenue. Everything recovered settles directly into your own Stripe account and never passes through us.

5. What we do not promise

We do not guarantee that any specific payment will be recovered, or that recovery will exceed the cost of the service. Payment outcomes depend on your customers, their banks and card networks — none of which we control. Any figures shown on our marketing pages are illustrative or drawn from cited third-party research, not a forecast of your results.

The service is provided "as is". RetryPilot is early-stage software and may have defects or downtime.

6. Acceptable use

You may not use RetryPilot to:

• Contact people you have no billing relationship with.
• Retry payments a customer has explicitly asked you to stop attempting, or that have been disputed or charged back.
• Attempt to access another customer's data or our infrastructure.
• Break Stripe's terms, card network rules, or applicable law.

We may suspend an account that we reasonably believe is causing harm to consumers, to our sending reputation, or to other customers.

7. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of these terms is limited to the fees you paid us in the twelve months before the claim arose. We are not liable for indirect or consequential loss, including lost revenue or lost customers. Nothing here excludes liability that cannot lawfully be excluded, and if you are a consumer your statutory rights are unaffected.

8. Termination

You may stop using the service and delete your account at any time. Disconnecting or revoking the Stripe token immediately ends our access. We may terminate an account for breach of these terms, or discontinue the service with 30 days' notice and a refund of any prepaid unused period.

9. Changes

We may update these terms. Material changes will be emailed to account holders at least 14 days before taking effect. Continuing to use the service after that constitutes acceptance.

10. Governing law

These terms are governed by Swedish law, and the courts of Sweden have jurisdiction, without affecting any mandatory consumer protections available to you where you live.

Questions: support@retrypilot.com.

11. Not affiliated with Stripe

RetryPilot is an independent product. It is not affiliated with, endorsed by, or sponsored by Stripe, Inc. Stripe is a trademark of Stripe, Inc.